Frequently Asked Questions
Q. What is KMC JAPAN?
Answer: KMC Japan Co. Ltd., is one of the leading automobile trading companies located in Fukuoka, Japan. We have a best quality collection of reconditioned / used vehicles and great experience to export all over the world.
Q. Is all vehicle listed on KMC JAPAN available?
Answer: There are import regulations depending on the country, state, or the first registration date of the car and so on.
Also, due to the system reasons, vehicles that already sold-out or non-exportable may be displayed.
We apologize for the inconvenience, but we would appreciate it if you could contact us to see the vehicle's availablity.
Q. I don't know how to purchase. Will you give a lecture?
Answer: We will explain the procedure for purchase. Please feel free to contact us. Or you can visit the 「How To Buy」 page to learn it.
Q. What do I have to do to buy a car?
Answer: Registration is required. After registration is completed, you can buy any car that you want.
Q. Do you have any criteria to become a registered member of KMC JAPAN?
Answer: Anyone who is an automobile dealer or an individual buyer can apply for the membership. However, for an individual car buyer, we encourage you to check your country's regulations before purchase. We are not familiar with the laws of your country. We are not able to offer you any advice, or to introduce you to any car importer or customs clearing agent in your country.
Q. How many used cars are normally available in your Inventory and in auction?
Answer: Usually, we have more than a thousand cars in our regular inventory. In addition, you can have access to about 150,000 cars a week available at different online auctions we cover. Usually we have 2 to 3 RORO Ships and 4 to 5 Container Shipments in a month.
Q. How long does it take me to receive my car?
Answer: We cannot tell you the exact time for your car to be delivered to you as it completely depends on the shipping schedule. However, your car will be shipped on the earliest available vessel. Usually, it takes 4 to 8 weeks.
Q. Is there any membership fee?
Answer: No. No fees or hidden charges are required. So don't hesitate and sign up now.
Q. If I purchase a vehicle at $ 2,000, how much will I have to pay as extra charges?
Answer: If the price is in FOB, you will have to pay Freight charge, Clearance fee, Import duty, Registration fee, Compliance fee, and any other fee which may occur according to the import regulations of your country.
If the price is in C&F, you can omit Freight charge from the above charges.
Q. Can I purchase LHD cars from KMC JAPAN?
Answer: LHD cars are very rare in Japan. LHD cars are usually imported from countries like US, Europe and Korea. However, you can search for an LHD car in a fair amount of Korean and American Inventory.
Q. Can I cancel my purchase order?
Answer: When you cancel an order, we may have to resell that car in an auction or in any other way. Therefore, if you cancel the order, you have to pay the balance in addition to the costs that may incur.
Q. Do you inspect the cars before shipping?
Answer: All the cars are thoroughly inspected to confirm that there is no difference between the actual specifications and those on the specification sheet.
Q. When can I use online auction service?
Answer: You can use it every day.
Q. Is there any way to know an indicative bidding price for a vehicle I am interested in at an auction?
Answer: Yes, the data from recent auctions will be a good source of information. It indicates the prices of vehicles that have been sold over the last 3 months.
Q. Do your staffs inspect the cars before bidding?
Answer: We have highly skilled professionals who carefully inspect the cars. Before the professionals decide to bid a car, they confirm that the actual specification and condition of the car matches the information provided by the auction house.
Can I request a vehicle inspection report before making a purchase?
Yes, we can provide you with a detailed vehicle inspection report upon request. This report includes information on the vehicle's condition, any existing issues, and photos to ensure transparency in the purchasing process.
Question: Are there any warranties or guarantees offered on the vehicles?
Answer: While we do not provide warranties or guarantees on our vehicles, we strive to accurately represent each vehicle's condition and history. We encourage buyers to conduct thorough inspections and ask any questions before making a purchase.
Question: Can I request additional photos or videos of a specific vehicle?
Answer: Absolutely! We understand the importance of visual inspection. You can request additional photos or videos of any vehicle in our inventory to get a better understanding of its condition and features.
Question: Are financing options available for vehicle purchases?
Answer: At this time, we do not offer financing options directly. However, we can assist you in connecting with financial institutions or lenders that specialize in vehicle financing, making it easier for you to secure funding for your purchase.
Question: How can I track the status of my vehicle shipment?
Answer: Once your vehicle is shipped, we will provide you with the necessary tracking information, including the vessel name, departure date, and estimated arrival date. You can use this information to track your shipment's status online or through our customer service team.
Question: Can I arrange for vehicle customization or modifications before shipping?
Answer: Yes, we can accommodate certain customization or modification requests before shipping your vehicle. Please contact us with your specific requirements, and we will work with our partners to fulfill your request.
Question: What should I do if my vehicle arrives with damage or discrepancies?
Answer: In the rare event that your vehicle arrives with damage or discrepancies, please contact us immediately. We will work swiftly to resolve the issue and ensure that you receive the vehicle in the condition promised.
Question: Can I visit your facility in person to inspect vehicles?
Answer: Yes, we welcome visitors to our facility in Fukuoka, Japan, to inspect vehicles in person. Please schedule an appointment in advance, and our team will be happy to assist you during your visit.
Question: Do you offer shipping insurance for purchased vehicles?
Answer: Yes, we offer shipping insurance options to provide added protection for your vehicle during transit. Our team can provide you with details on available insurance coverage and help you choose the best option for your needs.
Question: Are there any restrictions on the types of vehicles I can import?
Answer: While there may be certain restrictions or regulations depending on your country of import, we strive to offer a diverse selection of vehicles to meet various needs and preferences. Please check with your local authorities or contact us for specific information on vehicle import regulations.
Question: Can I request a pre-purchase inspection from a third-party mechanic?
Answer: Absolutely! We encourage buyers to conduct pre-purchase inspections from trusted third-party mechanics or inspection services. You can arrange for an inspection at your own expense to ensure confidence in your purchasing decision.
Question: Do you offer assistance with vehicle registration and documentation?
Answer: Yes, our team can assist you with the necessary documentation and paperwork required for vehicle registration in your country. We will guide you through the process and provide any necessary support to ensure a smooth registration experience.
Question: Are there any hidden fees or charges I should be aware of?
Answer: Transparency is important to us, and we strive to provide clear pricing and information to our customers. While there may be additional fees such as shipping, handling, and import duties, we will inform you of these charges upfront to avoid any surprises.
Question: Can I arrange for vehicle delivery to my doorstep?
Answer: Yes, we offer door-to-door delivery services for added convenience. Our logistics team can arrange for the safe and timely delivery of your vehicle directly to your specified location, ensuring a hassle-free experience.
Question: What payment methods do you accept for vehicle purchases?
Answer: We accept various payment methods, including bank transfers, letters of credit, and secure online payment platforms. Our team will work with you to choose the most convenient payment method for your purchase.
Question: Are there any incentives or discounts available for bulk purchases?
Answer: Yes, we offer incentives and discounts for bulk purchases or repeat customers. Please inquire with our sales team for more information on available discounts and special offers.
Question: Can I request additional information about a vehicle's service history?
Answer: Yes, we can provide you with information about a vehicle's service history if available. This may include records of routine maintenance, repairs, and any modifications made to the vehicle.
Question: Can I arrange for a test drive before making a purchase?
Answer: Unfortunately, due to logistical constraints, we are unable to offer test drives for our vehicles. However, we can provide you with detailed information, photos, and videos of the vehicle to help you make an informed decision.
Question: What types of vehicles do you specialize in?
Answer: We specialize in a wide range of vehicles, including sedans, SUVs, trucks, vans, and luxury cars. Our diverse inventory caters to various preferences and budgets, ensuring that there's something for everyone.
Question: Are there any incentives for referring friends or family to KMC JAPAN?
Answer: Yes, we value referrals from our customers and offer incentives for referring friends or family members to us. Please contact our customer service team for more information on our referral program.